Testimonials

I just wanted to say “Thank You” for for your professionalism and representation of the .357 Magnum handgun I recently purchased. It was described as “Pristine overall condition”, bore excellent, and it was exactly that… like new. Very happy customer and would recommend Marstar based on my first time experience with them.

Excellent service. My transfer was processed within minutes of getting it and any time I have called they have been helpful and courteous. Great shopping experience.

Excellent service, great communication and very flexible with pickup/delivery options. Not my first time buying from them and won’t be the last!

Thanks again to all of the guys at Marstar for helping us with this order. I’d put 6 stars if I could. Excellent service once again.

Great experience , spoke to John , placed my order and was very impressed with the professionalism , and friendliness I received . Even with all the restrictions we have been faced with , got my transfer notice in great time . Thanks again John , will definitely be a returning customer .

I really cannot say enough about Marstar while there were a couple hiccups early on they fixed the problem and made sure I was taken care of and happy the items were as described and Im very happy with them. John was great to deal with they had stock when no one else did and the prices stayed consistent I will recommend Marstar to everyone

I have been dealing with Marstar for over 20 years and they never failed me. Great folks to deal with, any problems are quickly resolved with a phone call.

Good service 👍 they don’t let you in the dark! Very appreciated.

Bon service, le personnel ne te laisse pas dans le noir. Très apprécié

Marstar has been nothing but helpful at answering questions and fulfilling orders professionally and efficiently. John has been great and informative. Thank You to all the Marstar staff! Keep up the great work!

John was very helpful and prompt. The only pitfall to doing business was me not living in Canada. One hundred miles from the border should count but no one asked me. Now I know your there and I will certainly check with you if I need anything further.

Hi thanx for the very quick response to my email. I have been a customer of Marstar’s for many years and have always received the best in quality sales and customer service. Please keep up the good work in these trying times.

As usual top notch service. Honestly the only firearm store to deal with. These guys understand customer service. Whenever possible Marstar gets my business.

2nd firearm I have purchased here and any for the future will be purchased at Marstar. Customer service is above and beyond fast responses going that extra mile to help with anything.

Excellent service. Mar star staff will and always do their best for their customers. Very happy with them and their professionalism and cutting edge knowledge when it comes to firearms. Thank you.

First person I talked to at Marstar was John , very polite , very friendly , and very professional .

I talked to i think 3 other associates there , and they were all the same way . I cannot say how impressed I am with the professionalism , and speed at which these guys got things done .

This was my first time ordering from Marstar , but will definitely will not be my last . Service above and beyond what I have ever gotten from any other company I have dealt with , and there have been many.

If you are looking for a company and people to deal with , this is the place and these are the people .

When l called about my order, which had been delayed by the distributor, I was not rushed off the phone with some hurried excuses but instead received a full and comprehensive explanation from the man in charge. It was a refreshing contrast to the tension fueled rhetoric of many Canadian dealers in response to the government induced panic foisted upon the legitimate firearm community from undemocratic and punishingly misplaced firearm laws.

I ordered a handgun hours after Justine Castro announced his evil plot to deny law-abiding Canadians the right to buy or sell handguns (long arms coming soon).

Within a couple of hours, Marstar, and every other online Canadian firearms dealer were 95% out of stock. Reports I read said 60,000 handguns were sold within 24 hours after Castro’s announcement. I scooped up one of the few remaining handguns Marstar had in stock. The online service was excellent. But then began the waiting process for a firearms transfer permit. Normally this should take a couple of days.

Then one week went by, two weeks, three weeks. After a month I emailed Marstar and asked what the delay was about. A very friendly and helpful lady, Pat replied and assured me that yes, the the RCMP firearms department was behind schedule. 5 weeks, 6 weeks, 7 weeks, 8 weeks go by and again I emailed Pat and she told me that they did process a few permits for Ontario and to hang tight.

Now, 12 weeks later, I finally got my transfer permit and within hours, Marstar delivered my purchase to Canada post. If not for the prompt and friendly service from Marstar and Pat, I would have canceled my order and given up all hope of ever buying a handgun in Canada. I hope that us law-abiding Canadians can push back against the tyranny of Ottawa, and that Marstar will continue to be my go-to dealer from now on.

Always good to deal with Marstar. I’ve bought a few from them now and am very happy with the communication and the prompt shipping

Had a question regarding my order so I phoned in. The gentleman was very courteous/professional and helped resolve my issue very quickly. Looking forward to my next transaction. Thanks again

It was an absolute delight to deal with your staff- Pat, Payam, John. We all had to be patient while the wheels of Government slowly turned. And I have to say that the woman I talked with at the Centre in New Brunswick was extremely pleasant and helpful. And finally, the gun; it is just great. I had a model 19 way way back and foolishly sold it. And to think that you shipped it in a Marstar lockable gun case. What great service. Old Bob

My TT-Olympia .22 arrived, and I’m impressed by this pistol. General external fit and finish is way better than I expected and even though I’m left handed, the grips on this solid little pistol feel fine to me. I field stripped it and found the internal fit and finish to also be better than expected, with no real obvious tooling marks and no sharp edges left. I haven’t had a chance to shoot it yet but don’t anticipate their being any problem, and the only down-side to me is the back sight window could be a little wider, but there again I’m 77 years old so my eyes aren’t what they used to be. At it’s current sale price the pistol is incredible value for the money.

Very Courteous and Professional service. Quality products. Great prices. Speedy , fast delivery. Truly a ‘Gem’

I had one helluva time finalizing my order- of course it doesn’t help if you’re as computer illiterate as I am- With the help of Clay ( a pleasant guy that answered the phone ) I confirmed the fact that any problem I had was of my own doing. Long story short- I am very pleased with Marstar and I would highly recommend them to anyone interested in the sport.

Once the Canadian Firearms Center decided to finally do their job and approve my pistol transfer, Marstar’s response was immediate. Pistol was shipped as soon as was possible, and the Tracking Number sent to me. I’m an old cynical guy, but am VERY impressed by Marstar’s customer service attitude and ethic.

When I placed the order I was informed of the transfer within 1 hour When the transfer was approved I was notified of shipping immidiatly. The fact that it took 80+ days to get, well, that’s on the governments employees. I Will be ordering from you guys again. Great service.

Replied to my question within an hour. Great work.

Once again another absolutely positive outcome and customer service. If you aren’t absolutely happy with your experience elsewhere I’d ask you to try the best and leave the rest as exceptional customer service!!!!!!!!!!!!!!

The transfer took awhile (Not Marstars fault of course, thats the CFO’s issue) but it finished transferring late yesterday and by very early today you already had my packaged shipped out. Very quick and timely service, spoke with Payam via email because my PAL was inputted incorrectly by me and they had it fixed right away for me, my order was also updated constantly with new info whenever it was needed. From start to finish it has been a great experience, and Marstar will 100% be my go to for whenever I order out of my home province (NL) Thanks Guys

As always working with everyone at marstar is fantastic the service is great payam, John, Louis the gunsmith and everyone are all awesome. I cant say enough good things about these guys and girls i will certainly be back and i will recomend you to everyone i know to shop with you. Thank you

I’ll be doing more business with you guys. I love my new METE!

By far my experience here has shown me that a business does still believe in customer service they spend the time with you and to me I will never go anywhere other than here in the future I’m only saddened by the fact that I learned this at 59 years old I would’ve been honoured to give them 30 years of my business. A sidenote if I live 30 more years you know where I’m going

I will be purchasing from this retailer again and again. In particular, hoping to buy a Pedersoli Sharp’s from them in the near future.

Received my 3 orders yesterday ,all fitted perfect, I think the stainless firing pin was for the 9mm but it’s ok, I can still use it. tried it out today at the range 100 rnds and not a issue, the strut pin worked like it should, locking the hammer back on every cycle. Darn fine working gun now, You guy’s are the best ever, great customer service and prices. I liked the MARSTARCANADA decal as well, nice surprise, I’m a decal man when it come to firearm decals. Thanks again guy’s AAA+++ all the way and back……..

5 Orders later, Great People, Great Selection of products, and Fast shipping, all wrapped in good attitude. Thanks Guys! Highly Recommended to do business with

Dealing Both John and Payam is great, these do know what they are talking about! There customer service is excellent and wether picking up your order or having shipped service is prompt and everything is expedited on schedule. I have been shopping at MARSTAR for over 20 years now and will for the next 20 at least.

Excellent service and communication. Same day shipping (transfer approval day) on restricted firearm, and same day email response anytime I have a question, be it on an order or general inquiry.

Fantastic customer service, went out of their way and called me on the phone to clarify an order, ordered3 things at different times and they bundled them on one shipping charge saving me more money. I couldn’t ask for any better than that. be buying more from Marstar Canada in the future.
Thanks again guys

You and your team are to be commended. Taking time to keep me in the loop, in a timely manner. I am one person. I imagine right now there’s dozens of me contacting you, with no respite for the Staff. BZ to the whole team. Marstar has always treated me amazingly and I appreciate it.

I am pleased at how my order was taken and dispatched, shipped promptly and was packaged very professionally.
The contents, a pistol with 2 magazines cleaning tools etc. were protected very well, so as no rattling could be heard as if one chose to shake the package in trying to hear anything mechanical inside.
The Canada Post ( in this case ) tracking number was e-mailed to me so that I could easily track my package.
I am well pleased and will be buying from these folks again.

Prompt resolving an issue with shipping that was no fault of theirs. Didn’t have to wait on hold at all and was right to the point, phone call took 3 minutes.

Pat helped me with an order I had made a mistake on. Answers were prompt and resolution was agreeable. I will be a Marstar customer for life.

Très bon service en plus d’être rapide. J’ai eu plusieurs échanges de courriels qui ont tous été répondus rapidement.
Je recommande

You have a great customer service!

Keep up the good work!

I placed an order for a firearm on Friday evening. After further research I determined that it didn’t met my requirements. I sent an email Monday morning cancelling my order. Later in the morning I contacted Marstar by phone. I spoke with an employee and explained the situation. He immediately cancelled the order and checked the stock status of another firearm for me. This was handled very professionally and with great courtesy.

I have always been extremely pleased with the quick response I have received on any of my requests. That combined with very good pricing make Marstar a GO TO place for me and is why I have purchased my last 2 firearms from there.

Hi John,
Thanks for getting back to me so quickly. I appreciate that things have changed and am not happy with what’s going on so I can’t imagine the impact it has on a business such as yours. Hopefully our govt doesn’t get to push any more of their agenda through.
I know many people that shop through your business and have been referred to you many times. Your iron clad guarantee and your personal approach to handling problems make a difference to all. Thanks again for getting back to me so quickly. I’ll be sure to pass that along .

Superb transaction. Exceptionally fast and very professional. Love the point of sale tracking features that create updates and alerts. Love the automated tracking via text notification. I will be buying from this company exclusively for all available goods and services in the future. You have earned my respect and trust

J’ai très aimé le service reçu. Les échanges par courriel étaient rapides et dans l’ensemble je suis satisfait

Every time I order products from Marstar they are quick, courteous and easy to speak to. They are top shelf to deal with. Payam made sure that my order was updated and processed and took care of my concerns with the CFO and transfer process quite easily.

I will be ordering again.

PS. take Payam to Club Wanda in Montreal to reward him for his excellent customer service.

You have relieved my concerns.

I have made a few transactions here and every one has been smooth as butter.. Payam is a hell of a guy.. he does Marstar very well..

I did not make a purchase through my account profile and wanted it accessible. I reached out and the team promptly took care of it without a tedious abs lengthy process, quite pleased, thank you MARSTAR!

Quick reply to my question!

Good advices before buying..exact informations about propertry transfert schedule (in fact was very fast instead on previously 4 weeks)..and 2 days delivery..This is what I call CUSTOMER SERVICE.

Nothing but great experience over the years.
Thanks Marstar.

I have nothing but good to say about Marstar. Excellent selection, excellent prices and most of all EXCELLENT people to deal with. Top notch service and always a true pleasure to deal with each and every time. If I could have given a 10/5 I would have. Bravo Zulu as always .

From the start Marstar has been Excellent!!👍👍👍
I had a problem with a $400 rifle part, they quickly resolved it w/zero attitude or BS. It was returned & replacement sent back right away with shipping on them both ways, all because they took my word. 👍👍👍

Thanks for That Folks!!!!

Best price in Canada for the Walther magazine, and Customer support is second to none. I was contacted by a nice lady named Martina on the weekend when there storefront is closed to let me know they could and would be able to upgrade an existing order before it shipped on Monday, saving Me extra shipping costs.

Placed an order for a Canik TP9SF – As soon as it was approved and they got the email, they shipped it same day.
Great folks, and helpful to boot.
They also had the best price for that handgun.
Will buy from them again in the future if I find something I like!

Thanks

My order came in rapidly, product as described.
Spoke to John and had a great communication, he was very professional and helpful.
Overall outstanding service.

Wonderful customer service, great pricing and amazing payment plans. 10/10 would recommend to friends. High quality rifles and pistols.

Will definitely be ordering from marstar again

I never write reviews for anything like this, but I had to today. Payam’s customer service was A1. He answered all of my questions and was more than eager to help. I will definitely be a repeat customer and tell my friends about my experience.

Had a question regarding a holster for a belt I bought and John got back to me the next day with the info I needed. Very much appreciated and will continue to spend my money at marstar whenever the product I need is available there. I’m always treated with fast efficient service as well as with respect.

Ordered a BREDA M1 Garand receiver from Marstar expecting to need to do some refinishing as most BREDA receivers are well used. What I received was an absolutely STUNNING near new receiver that will not need any refinishing!
THANK YOU SOO MUCH Marstar !!!!
100 % satisfied customer

Your service thanks to Payam was fantastic. One small glitch was fixed immediately. When all the parts i ordered were not available i received a prompt call telling me so and asked on how to proceed. An excellent company to deal with.

Hands down one of the best dealers in Canada.
Great customer service and knowledgeable. Marstar are your guys!

Ordered on Mar/21 Received Mar/23. Great Customer Service.

I am very pleased with this order and with the customer service and advice that Payam provided. I have never purchased a firearm online before without having held or seen the item before. Payam’s knowledge and expertise removed all of that concern and I could not be happier with the pistols that he selected for me.

Thank you for your quick response and information. I will certainly get back to you when I’m ready to be needing your services. Much appreciated.

Service très professionnel : personnel disponible et réactif, à l’écoute de la clientèle.
À recommander sans aucun doute.

Friendly customer service when I called and had zero issues with my order. Shipping was faster than I expected too. I will use Marstar again in the future.

Many companies claim it, few companies truly deliver it but Marstar does. My experience with Marstar and their amazing crew has been outstanding. True professionals that are dedicated to service excellence. I would highly recommend them. This company has raised the bar for others to reach.

Received the ordered product in a timely manner. Condition was worth the hand selected extra Fee (like new). Had a question about my purchase and was answered in a timely and informative way. Thank You John!
I will be doing further business with MARSTAR as my needs arise. Thanks

Great customer service, fast and helpful!! All products received in a timely manner! Will continue to purchase products from here.

Hands down ine of the easiest layaway process out there. You guys Rock keep up the Great work.

One of the few reliable firms and people I have come across not only in this industry, but in business – given that they conduct themselves with integrity and diligence. I am new to the field and slightly green. Payam and John have been absolutely stellar with their communication, suggestions, and services. Very much above and beyond what I expected. They will take care of you, and you will understand this review better when you reach out to them.

Always have fabulous customer service when dealing online or by phone. My experiences with Marstar have been absolutely stellar! I have recommended Marstar to a lot of my friends and family. Trusted for sure

Great to deal with and stand behind what they sell. Very positive experience with quick and clear communication. Thanks for the help.

Thks alot for your service and all you did. It’s been a great and pleasurable experience. Felt well taken care of and will certainly recommend you to others. Will certainly use you again in the future. Great to see such personal and caring customer service. 10 stars out of 5**********. Thks again

I’ve been unable to find an ejector rod anywhere and this will work perfectly in my J.P. Sauer and Sohn Western Six-Shooter.

Through my dealing with Marstar I had a very satisfying experience. My order was processed in a very timely fashion and they kept me informed through the stages of the process. I found the Marstar process to be professional and I would deal with this company again. Thanks Marstar!

Absolutely the best service I have experienced. Fast, effective and extremely knowledgeable staff. Went above and beyond my expectations. John and Louis provided exceptional communication and accommodation to my complex issues. Very difficult to obtain parts were sourced and acquired with remarkable speed. Would recommend your business to anyone in the firearms community.

Marstar has and will always be my trusted source for rare and hard to find militaria and parts and accessories. The team at Marstar has always delivered above and beyond with both their products and their customer support.

Thank you once again for you support

Clips are great. Thanks for order. When need something else. I will see what you have.

I’m extremely happy with Marstar
My order arrived quicker than was expected
It’s been a few years since we have done business..but I see another order in the near future.

Great service. Very professional. Will 100% but my next firearm with you guys. I have no reason to shop elsewhere. When I bought my first firearm; great service. This will now be my 4th purchase from you guys. Thanks for everything.

If there are any problems with the order, Payam at Marstar definitely will sort it out and make it right.

It’s great to know that your order’s in good hands.

Well what can I say ?

There is a reason I buy all my Firearms from Marstar unless not carried.

Payam’s costumer service is like no other…

No matter the issue Payam and Marstar goes above and beyond what any other company in my experience has provided.

I can not express my gratitude enough as over the last few years they have fixed and stood behind any issues I’ve had.

They have a life time costumer in me and always look forward to scanning their site to find my next purchase.

Truly 11 outta 10 service

Cheers

It has been a pleasure doing business with Marstar. I always get prompt replies to any correspondence and considering my order came all the way from Italy it arrived in reasonable time.

Another excellent transaction with Marstar, thanks again! Outstanding service both by email and over the phone. These folks are a refreshing change from the uninspiring service that we’re all used to from most other online firearm retailers in Canada.

Just another great experience dealing with marstar. Order correct and shipped out fast. Best store and customer service I deal with.

Always have really great service from payam and john and everyone at marstar. I would highly recomend them great prices great service always great to work with them.

I ordered a Pietta SA 1873 on Friday January 7. Payam emailed me to add a note to my order which included notice to transfer number on January 11. Alberta CFO approved the transfer January 13.
Payam emailed me to let me know he was personally following my order up with the clerks and confirmed he was able to ship the package out the same day as the Alberta CFO approved the transfer.
On January 17, the Pietta was received. Nice pistol, not the quality of a Colt, but not the price of a Colt either. Good value for the money I would say.

This was the fastest, smoothest and most communication I’ve had from any on-line restricted/unrestricted purchase in the last 20 years thanks to Payam at Marstar.

Will buy again for sure. Thanks Payam.

Great customer service. My 50 cal Kentucky flintlock need to be modify with set trigger and Payam was very accommodating to assist with parts and installation.

I have dealt with marstar a couple of times now and i have to say both experiences have been totally hassle free.my first order was on the lay away plan and it couldn’t have went any better.i made 4 payments over 4 months and bought an incredible shape m-1.it came in a marstar case i wasn’t expecting. I couldn’t be happier with my purchase. Prices and service are also very good.thanks marsta

Shipping was quick and to a destination that most companies would deem “remote”.
The products were as described and quality appears great.

I’ll be ordering the item when it becomes available. And Marstar is local so I’m happy to be able to support a local business.

My Beretta 92s arrived this morning. Wow! It is like new condition, no wear marks anywhere to be found and the pistol is as tight as it was when it left the factory 40 years ago! There really are a super buy for anyone looking for a real Beretta at an affordable price. My first issue pistol was a 92DS and I loved it so this is a bit of nostalgia for me. Beretta 92’s are super accurate and well made. Thank you Marstar for making this a fast and easy transaction. I am a repeat customer and will be back for more items for my collection. Shop here with complete confidence. I have been a gun guy for 40+ years and am impressed with the price, service and quality of items I have gotten.

I am very happy that my new pedersoli sporster rolling block in 4570 is going to be looked after and that makes me happy

Simple amazing. I made my purchase on January 4 2022 a Tuesday. Transfer went through the very next day Wednesday. Thursday my purchase was in the mail. Wow marstar will definitely get all my business. This was my first purchase with them and will be the beginning of many more.I have dealt with other companies for many purchases and this was by far the easiest. I highly recommend Marstar. Thank you.

I made my purchase on January 4 2022 a Tuesday. Transfer went through the very next day Wednesday. Thursday my purchase was in the mail. Wow marstar will definitely get all my business. This was my first purchase with them and will be the beginning of many more.I have dealt with other companies for many purchases and this was by far the easiest. I highly recommend Marstar. Thank you. Shannon Fraser.

I find the staff at your store to be more friendly or possibly just under less stress from management

In my life of work I always stressed that to make it work you need to learn to have people work WITH YOU ..not for you

Hope learn to ENJOY your new ownership, a customer always gets a read on the person on the counter or in the store on the phone you seem to have great improvement in this area

This is not unnoticed good luck with the new team

Order came in a timely fashion and the quality was very good. Customer Service was also very helpful when needed. I will be a return customer for sure.

All the staff members I spoke to are always fantastic. I have been a customer for about 10 years and have never had an issue.
You guys have the most friendly and helpfull staff.

Thank you!

All my dealings with Marstar, since the early 80’s has been a great and rewarding experience. Information shared, questions answered, courteous and meaningful help and service, helping matching needs (and wants) and going out out of their way to be flexible with delivery and pick ups. Products always are as expected, honestly represented with good reviews/opinions. From first weapon to last parts needs … Simply great Thank you to the staff.

On ne peu faire mieux comme service après vente. Oui je recommande Marstar Canada à tous.
After sale service of Marstar Canada is on top. No complaint about it. Yes I recommande it to all.
Thanks to Payam on his service.

I would like to thank you for your great customer service, I made a mistake with this order and it was corrected as soon as I got in contact with your company.
Thank you very much.

Hi John
Just a note to tell you how pleased I am with my new Highwall that arrived yesterday morning. The wood, case coloring and wood to metal fit is very impressive. This is the third Pedersoli I have purchased from Marstar. I am very satisfied with the service and efficiency provided by Marstar. I will definitely continue to purchase from you guys!!!

As I wait for the shipment I have had the best experience with Marstar. The communication has been 10/10, costumer service has been top notch and their prices and selection was exactly what I was looking for. Over all I will be bringing my business back, for my future needs. I would highly recommend using their business for your needs too.

John and his team have been amazing with me over the last year. My son was diagnosed with a terminal disease earlier this year (not covid-19) and then a few months later my spouse abandoned us, completely. John was there for me both times in helping me with the purchases I had at both times. I commend John and his team for this. He is a understanding and compassionate person who know that things happen that are beyond our control and that we all need help once and awhile. Thank you John and the Marstar team, my blessings go with all of you.

I just want to say thank you for fixing the suppliers mistake. Payam has been on the case and has helped out a lot. Wish the gun came perfect first time but it’s tokarev 53. They were prompt and will order from marstars again get payam a meal ticket or something for the great work

Great service. Answered all concerns promptly and follow through was great on all aspects of purchase

I will be a repeat customer

I ordered an item , then afterwards asked if a certain accessory would be a match. Marstar was very quick to reply and had an answer to my inquiry. Absolutely the sort of establishment I enjoy doing business with, and will definitely refer others.

I had little hope that anyone could repair/restore the shattered wood stock on my great-grandfather’s 12g side-by-side. Not only did Marstar do a phenomenal repair/restoration, but they did so in record time and for an incredibly reasonable price! Now, this heirloom is proudly displayed in my home and is a great conversation piece.

As if this were not enough, I recently asked for help identifying another vintage side-by-side. Despite a concerted effort on my part to research the piece, I could find nothing. Lo and behold, not even 24 hours after asking the Marstar team for their help did they provide valuable background information on the piece, and this on their own dime/time… Classy folks, indeed!

Thanks again John and the Marstar Team!

I was completely surprised to see this morning that a promise given about a month ago about getting notified when a new product would come in stock.

I have asked multiple business over the years to get notified and usually never get an answer. This is why I was surprised to receive the email this morning.

So I want to give a big 5 star to John for his exceptional service.

Thank You

This wasn’t my first order from Marstar nor will it be my last either.
Typically they’re right on top of their customer service, have a question? It will get answered swiftly and accurately.
This top notch service right from the beginning is why I am always checking their inventory first before looking elsewhere.
You should not hesitate doing business with them, 5 plus stars is Marstar!

Thanks for getting back to me, even if you were unable to help me. Many, MANY businesses wouldn’t have bothered.

I hope to do business with your firm in the future.

Great customer service. Answers the phone/ reply emails almost immediately. Fully satisfied with the russian sks I bought from marstar in 2015 so its only fitting I purchase a mosin from here as well. Cant wait to see the goods:)

The place to go for your firearm needs. Polite and very helpful, if there is a problem with a new firearm they will make it right. been dealing with MARSTAR for about 20 years and never a problem.

Payam, martina and sales team are excellent beyond expectation. They takecare of customers seriously. Would definitely, highly recommend these guys. Well done!! 100% great company and people!!

Actually I would rate this customer service a ten, 5 more than the top rating. The questions I asked were immediately answered. When I had made a mistake on my order they fixed it right away and informed me they did. Plus they were pleasant every time. I am a very very satisfied customer

Shipped as soon as CFO cleared! No issues with order at all. Super satisfied. Would shop again.

Fantastic customer service- had an error on my order and it was dealt with in a quick professional manner! I will not hesitate to recommend Marstar!
It’s nice to actually be valued as a customer. Thank you Payam and staff.

Sincerely,

This was my first time buying from marstar and I was pleased with the understanding staff as I had to change my order. Communication from customer service was amazing. I did not expect such a high level of professionalism and drive for a extremely high customer service standard. I will continue to buy from this fine establishment. Keep on doing what you do best Marstar! Thanks!

I would like to thank Payam for his assistance in procuring a spare parts kit for my Sabatti Rover rifles. Nothing has broken on the rifles yet, and I don’t expect that anything will fail. But I just like being prepared in case some unexpected breakage occurs. I am also very pleased with the performance of my two Sabatti Rover rifles in 30-06: accurate, well balanced, reliable, and with excellent adjustable iron sights. European craftsmanship at a very reasonable price.

To anyone that purchases firearms from Marstar …..I can assure you they take care of their customers they go ABOVE the protocol, they are knowledgeable and helpful, they just dont sell firearms they sell honesty and stand behind all their sales. I could shop here in Toronto from many dealers, but to get knowledge like they have, You cant get it there, Thank you Payam, John….You guys have treated me like family, always responded to my questions and for that, MUCH RESPECT

Cheers friends

Placed my order for magazines that I couldn’t find anywhere else, and for a better price than most places. I ended up accidentally putting my address in wrong and noticed after the order was placed (oops). I emailed Marstar and their customer support changed my order details and followed up within 10 hours of placing my order, and the order was shipped out within 12 hours. Will be shopping here again. Thanks for the amazing support and customer service!!

I’ve always been happy with Marstar
And the quick response to errors on my part has been impressive

Fast response to my question,
Friendly and knowledgeable.

Ordering went very smooth. Good communication. Shipped quickly. Waiting on item to arrive. So far so good. If all goes as planned, I will order from these folks again.

Marstar is harmonized with their knowledge, experience and expertise of their inventory and synchronized with their service and support to their clientele. I am grateful with my Marstar purchases, and very thankful for their great customer service.

Payam has always been especially helpful and personable in dealing with me as a customer . He has gone out of his way to make sure I get the product I want and is very helpful with details and parts I have looked for.
I have got some great deals from Marstar and I will not forget the extra kindness and care he has shown in my orders from Marstar as well as the shipping details involved . I have made purchases from other companies , like TradeEx and private sellers on Gun Post, but never received the service level shown by Marstar and Payam.

My experience with Marstar was fantastic, had a small issue with my order and it was resolved in the best manner.

Payam was very helpful, polite and was very quick to respond to my emails and get everything sorted out.

overall I am very happy with my order, good pricing, fast shipping and excellent customer service. Thanks!

Absolutely amazing from top to bottom. The people, the product, the experience. I cannot praise a company higher in any industry.

Marstar has shown why they must be #1 in all of Canada!

Excellent. Two Italians rifles in nice shape. Impressed with their condition, the packaging they came in and the overall service and experience.

Great customer service, awesome product selection and very nice payment plans

Worked out a trade deal with John. He is fair and always responds to my emails/questions in a timely matter. Very much appreciated!

Excellent service. I have bought 3 handguns so far with different accessories. Always a pleasure to do business with Marstar. Best team I have seen so far.
Best Regards

THANKS JOHN, GREAT JOB AND SERVICE, THANKS PAT GREAT SERVICE AND HELP.

we have been e-mailing back & forth looking to value my model 94 rifle. You people have been very courtious & polite. I really apreciate all your help & information.thanks again,

I spoke with John and he was professional and knowledgeable from the start. I am now a regular customer with this company. The whole transaction was without stress. Thank you

Extremely accommodating customer service. You guys are great. Thank you so much for your help. Will look forward in dealing with Marstar again in the near future.

Ordered a M+M M10X this week.

Needed to know if it was the most updated current production. Marstar contacted me promptly with confirmation from Suppliers that firearm was such.

Arrived quick as always and in perfect condition.

Always a pleasure to deal with.

Cheers,

I have purchased 2 new firearms[both Pedersolis] in the past and have been extremely pleased on both occasions as it is sometimes hard to buy something sight unseen. Any questions I have had have been answered the very next day .Hard to beat that kind of service…..

Marstar has shown a clear commitment to a positive customer support experience. They have answered all of my questions and concerns in a timely and concise manner. They have been extremely helpful and understanding during my business with them. I would highly recommend them as a consumer and I look forward to doing business with them in the future.

I am truly pleased with the level of help they offer. I ordered the wrong mags (my error) and they helped me get them returned and new ones shipped with he minimum of fuss and hassle. The original order was shipped very quickly and my error was turned around in very short order as well. They have earned my patronage in the future.
Thanks

Greatly appreciate John’s help, patience, guidance.
Very knowledgeable and helpful.
The reason – I’ve purchased from your store.
Thank You

Very quick response and follow up to inquires, an extreme willingness to correct any issues that may arise, very helpful and smooth transactions, will follow up with a phone call if need be if there ever was an issue, I have been dealing with this seller for a long time and will continue to deal with them, thank you for you efforts and appreciation to your attentiveness… 😉

Purchased a brace of Pietta 58 New Armies and one had excessive rotational movement in the cylinder. On examination, the hand that locks the cylinder in place was, at the factory. Beveled so much that it made it too narrow to function correctly, I phoned Marstar and within a day they had sent me a replacement! Thank you guys, wonderful

I dealt with Marstar since 1992 when Mr Saint amour was the owner.
Company ownership is now with four young Entrepreneurs. I have never had a problem.
ALL the staff were and still is friendly, knowledgeable and eager to help.
Thanks John, Payam, Sofie and the rest of the Gang….
Wish you well.

Super quick replies, item as described, and quick shipping. There is nothing more I could possibly ask. Thank you!

My first purchase from Marstar was an exceptionally pleasant experience. Payam was extremely helpful and patient in resolving a warranty claim for some shipping damage and parts replacement for something I ordered incorrectly.
Thank you Payam, John and Marstar for making everything right!
This is how you earn repeat customers!

Excellent Customer Service. Great people to talk to, sales to accounts payable excellent overall experience. Will definitely repeat as a customer. Highly recommended!!!! Im sure all staff are the same as payam and john. Keep it up guys, you guys are doing such a great work. Two thumbs up!

John was very efficient in solving an issue .Fast,accurate and friendly .Marstar is still one of the best to deal with.Je continue depuis 20 ans a leur faire confiance.Merci.

Received requested parts for the Enfield No.2 mk1. Marstar has done a great job in helping with my needs (much better communication than US suppliers).
Thanks again,

Excellent customer service will always be back to shop more and recommend to friends.

Very helpful and knowledgeable company. The only place to shop for parts and accessories.

Great dealing with Marstar.

I exchanged emails with John which gave me all the information I requested and help me a lot to do my purchase. He is really professional and provides an excellent service. The gentleman who answers the phone is also very good and he speaks french which is helpful for clients in Québec. I had a great experience with Marstar.

Ordered some items that are more difficult to find in Canada. Arrived a week later as advertised, at a very competitive price point. I’ll do business with them again.

Very good customer service with a very fast response time. Will definitely be buying from them again

Cheers!

What can I say, You rock as always and took care of me yet again.

Payam as always was an absolute pleasure to deal with and never hesitant to fo that extra mile for me.

Always look forward to doing business with Marstar.

Good fast service..It works great,I am very Happy with Marstar for future Puchases…Have a great day

The fastest service i seen and i have 9 handgun! Wow 10/10 for Marstar Canada!

Awesome came in today at about noon July 21 a was not expecting it till tomorrow July 22 thanks and will be doing business again. Thanks.

Fantastic people to work with and really bent over backwards to make things work out with the best possible experience. Absolutely will buy from again! Thank you to the Marstar team!

Staff I spoke to were very helpful and honest in the description of the product I ordered.
I will recommend Marstar to anyone who asks about them.

Prompt efficient service. My order was shipped within a day and was packaged perfectly for the long shipment via Canada Post. The rifle was exactly as described.

Payam has been very very helpful. I couldn’t have asked for anything more. I’d give a 10 rating of I could

Thank you

I first dealt with Marstar in the spring of 2019, I was introduced to John. All I can say about John is I would consider him as a charished friend.
The company and John have gone out of their way to help me in my quest for top antique reproduction firearms and their accessories.
For new shooters and hunters give this company your attention, believe me you will not be disappointed.

Thank you Payam for the excellent service…as always.

Would like to give a huge thank you yet again to Payam and the Marstar customer service team.

I never have a worry if ever there is an issue with an order as time and time again I’ve been taken care of to the upmost professional and polite service available.

Once again on display is the company values to which is the reason I choose time and time again to give Marstar my business.

Thank you as always and I’ll look forward to doing more business with my favorite vendor in the coming months.

Cheers,

Would like to give a huge thank you yet again to Payam and the Marstar customer service team.

I never have a worry if ever there is an issue with an order as time and time again I’ve been taken care of to the upmost professional and polite service available.

Once again on display is the company values to which is the reason I choose time and time again to give Marstar my business.

Thank you as always and I’ll look forward to doing more business with my favorite vendor in the coming months.

Cheers,

I sent a question about an item and future availability and John was quick to respond and fully answer the question for me. I wouldn’t hesitate to do business in the future.

Customer service “Sophie “ was very helpful
My email was answered promptly, and with clear , easy to follow instructions.

Thanks, keep up the great work.

Have hard to find items in stock and give a military discount. Fast processing of order

Thank you for your awesome customer service as always. I buy 90% of my firearms from this wonderful company who always go the extra step for me. I had ordered a Pietta 1873 in 357 and changed my mind in caliber and asked them to switch to a 45LC model, which was done promptly. Awesome company to deal with. Cheers

Great guys to deal with.
Very helpful even when only parts are needed.
Hats off to them for great support

I have always had good service from Marstar

Gentleman on the phone I talked to was very friendly and also clarified several questions I had before putting my order through to ensure I got what I was wanting… A+ service, thank you

I placed my order with John and Payam approximately 6 months ago. It had to come from Italy and with COVID-19 it was obviously delayed.
I contacted them a few times over the last few months about my orders status.
They were both always great, very polite , and understanding of my wait.
The second the order arrived I was contacted immediately by both of them.
The transaction went very smoothly and I had my ordering 5 days!
I was very impressed with them and Marstar as a company.
Thanks

Processing was very fast. My item was shipped without delay. Communication was excellent.

Really helpful staff over the phone, extremely knowledgeable, and the layaway program is a MUST! Its the whole reason I chose Marstar in the first place! The lay away program made nice firearms accessible to me and helped me get them where no other company could. Whats more is the staff even offerred to extend the lay away period if I was having trouble making payments due to an unforseen major expense. Please never get rid of this program, as I literally direct all people who want to buy firearms to your company.

Thank you for the Beretta 92s you sent me which shows an apparent hand pick I asked for. Almost new condition. At 71 and on CPP I think this will be the last firearm I will be able to afford to buy but rounds out my circle. 357 magnum, 45 ACP, .22 and now 9mm in addition to my long arms. Arrived days before expected and well packaged. A pleasant experience dealing with you.

These guys are fantastic to deal with. Very honest and knowledgable. I will be back. Thank you!

Payam has been incredible so far. Was super helpful and look forward to doing more business with Marstar in the future !

And after sales service for parts and help.is excellent.
Marstar also has a nice inventory to select from
I will.be buying from. Marstar again.

As usual, excellent service. I’ve ordered these mags before and John assured me they’d work fine in my Kriss. Of course they did. I’ve spent thousands with Marstar and have never had an issue. They answer all my questions, before and after. I will continue to buy from them.

Responded fairly fast and cancelled without hassle. Thanks guys cheers

Always good communication via email on status of orders and very quick responses. Orders ship quickly. I will continue to do business with company. love the selection of products.
thank you Marstar, please keep doing what you do for the shooting enthusiast community

Everything is as prompt as can be and I really like their Layaway option as it makes it easier for someone young(25) like me to make payments over the course of sometime whilst still making payments on other bills. I have never had a problem with them and I will be continuing to use Marstar for more purchases in the future! Love the Single Action/ Cap n’ Ball selection they have aswell, Really nice pieces! Thank you again Marstar Team! You guys/gals are awesome!

I sent in a question about an item and John was very quick to respond and fully answer the question within a very short time period the very same day.

My very first firearm purchase ever in my life and you guys at Marstae made it smooth and easy! Your quick and responsive customer service team (especially Martina) answered all of my questions with professionalism. I am very pleased with the quick shipping and the product. Most of all I am happy with the service! Marstar made my summer! Thanks!

5/5 Excellent service and prompt shipping. Product was pre-owned and accurately described. Very happy overall.

Great service. Excellent communication. Online purchase was very smooth. Highly recommend.

Marstar is a fantastic company to deal with. Always prompt in responding to customer concerns and needs. Great products, prices and availability. Fast and reliable shipping. Thanks Marstar for another flawless transaction. I’ll be back soon!!

Thank you very much for your great service. Clay was very helpful

Marstar has for decades provided shooters and gunsmiths with quality new guns or hard to find parts for collectors. The service is impeccable and has not changed. The gun brands or the surplus models may be from manufacturers that are less well known in Canada, but dont let that stop you. European countries have centuries of experience making firearms. That experience shows.

There was an issue with one of my orders and the problem was squared away immediately.

Marstar has a great reputation in Western Canada, which is why I approached them, and its people within an organization like this that enable shooting sports to thrive across Canada. Thank you guys.

Fast shipping, and really great customer service!

Continued great service, I’m glad they are around

Very fast order filling and top notch responses when there were problems. I’d give you a 5/5 on service. Thanks and keep it up!

Very good service
Very fast shipping
Very good communication.

Thank you

Payam was very helpful and quick to help me with my orders , excellent service !

Absolutely top notch customer service, always quick to respond, helpful, and very accommodating. That plus their impressive surplus selection just earned a repeat customer!

Magazine works great, was fast service as always and was shipped with the m1 carbine i ordered. Always great service from marstar and fast shipping will order from marstar again.

Super service après vente . Personnel intentionné et professionnel. Payam a été plus que serviable. I will buy from you again guys.

Finally a company that practices what they preach. Their very personalized customer service is one of the best in the industry. 5 stars for Payam and Marstar. Keep up the good work guys… (and girls)…..

Payam was fast and helpful, great customer service !

Payam has done a wonderful job of customer service today. It’s performance like this that keep customers coming back. As soon as Marstar and I receive Form 6 approval, I will be ordering a Romanian TT-33 with that Payam has at his desk.  Please keep up the very good customer service!!!!

5 stars, quick at shipping and product’s well packaged. Definitely will purchase more items in the future.

Great place to do business, customer service goes above an beyond, one of the best I have had, regardless of product. You have a life long customer. Thank you

Perfect and professional service! Thanks Clay for support!

Fast feedback with a great picture, on a question I asked about an item

I was having an issue with a magazine I ordered for my m57. It was locking the slide release. I talked with Payam and with a little bit of instruction, he helped me solve the problem. Thanks again!

Payam was absolutely terrific in helping troubleshoot my first order. I’m quite happy I got my first pistol from Marstar!

The friendly, competent customer service at Marstar is STELLAR and truly second to none! The time and consideration Payam offered to help me resolve an issue I had with a revolver was much appreciated! Thank-you!

Wow is all I can say!! You guys have really up’d your game under new ownership, way to go!!

A great purchase! Excellent customer service!! Responded to my question fast and with a personal call. Have made several purchases from Marstar. Won’t be my last!!!

I have interacted with Payam on a couple of purchases and I can say this person goes above and beyond each and every time. I feel like I am being well looked after and know I won’t have any issues with Payam and the rest of the crew. Thank you!

Love dealing with this company, quick, professional and very pleasant when I have called on the phone. Answered all my questions quickly and clearly to my satisfaction

Very good and prompt customer service

I recently ordered a firearm from Marstar based on price and was surprised at the high quality service. I had a small issue with the packaging and they went above and beyond to address the issue. I am very please with the firearm, the delivery time and the high quality customer service. I will definitely recommend and buy from them again.

Thank you for the awesome service, looking forward to another purchase.

Every contact made via- email is responded to quickly , great to see customer service is important to them and high on their priority . Thanks again Payam for your help

Marstar are great to deal with and their customer service is excellent. They’re fast to respond and friendly.

Huge thanks to John and the team yet again with my purchase of an M17! The whole process was perfectly smooth from start to finish. The shipping was quick and easy. The price was exactly what it should be. Most importantly they are awesome at helping you out with any questions you may have before the purchase and after it as well. You can buy through Marstar with complete confidence! Thanks team!

excellent service, will be ordering again from them!! Want the 45ACP pistols back in stock PLEASE I can’t wait

Always a pleasure doing business with you, fast services.

Ordered the NCStar double carbine soft case. Delivery was super fast and the quality surpassed my expectations. For the price point the case is an excellent value. Plenty of pockets for storing ammo, hearing protection, accessories, etc and all fasteners and zippers are of good quality

Exellent service, thank you

Wow.. did not even get a chance to return a phone call and item is shipped.
Very fast turnaround! thank you.

Very good in all, have already recommended Marstar to several friends 👍

Always have had great service. Quick and reliable.

The service you provide is excellent huge product variety expedient order processing and shipping. I would definitely recommend you to anyone looking for products in your inventory. Thanks

The Person on the Phone was very helpful and courteous!

I would rate a 10 if I could. Found our part and worked quickly with me to get it sent. Much appreciated will definitely contact in future.

After I messed up my order, your people very kindly straightened everything out in less then 20 minutes, The help was greatly appreciated.
This will be the second handgun I’ve ordered from you. I will recommend you to all my friends. Thanks again .

I couldn’t be happier. Marstar has been great the several times ive bought from them. They’re quick to answer any emails and phone calls about order and products.

I received the M1 carbine duel Magazine clamp today SKU CAR-101.It is in great shape and works well. I found the item price to be reasonable. Also, This item was shipped quickly and well packaged. Way to go guys.

Top notch sales and service. Very professional, I will gladly spread the word among my fellow shooters. Thank you MARSTAR.
I’ll be following your site for possible future purchases. 👍👍👍👍

Refreshing to see a company that prides itself on taking care of its customers . I believe it’s that attention to care that sets a company apart from its competitors . Being able to call and speak to a representative and have that personal help answer or resolve any concerns is a huge step in that direction . Thank you Payam for your help on my first purchase order and look forward to future purchases . Keep up the good work!

Payam was a great help, I will continue to shop at Marstar, thanks

I have ordered from Marstar many times always with great customer service. The prices are always competitive and orders are filled quickly. I like the fact that I can call in and someone answers the phone without having to wait on hold or select a bunch of options just to talk to someone. 100% satisfied with Marstar.

Dealing with you guys for years and from different locations in Canada. Prompt, courteous, KNOWLEGABLE staff, good shipping response what more could you ask for?

I was very impressed with the service i received from John and Pat. the items I ordered were shipped quickly and I was notified quickly with a tracking number. Their help with questions I had about the Blank cartridges I ordered was really appreciated. Thank you guys.

Very professional. Nice sales person.
Thank you.

Dealing with all employees to date at Mastar including Payam has been an absolute pleasure. They are informative, decisive, extremely personable and in a great mood. I will if not for any other reason shop here for this reason alone. 

Thanks for your prompt order processing and quick shipping.
I’ve never had any problems ordering products from Martsar.
Thanks Again.

John was very accommodating to me, I will be sure to spread the word. Thanks again and if I run into any issues I’ll be sure to contact you.

Marstar’s pricing and service has been outstanding throughout my experience with them.  I will continue to do business with Marstar and have no reservations in recommending them to other shooters.

I have been a customer of marstar for over 2yrs now. Even when i have bought something that has had an issue they gave me a refund no questions asked. Payam is great to deal with allways very helpful even helped me with an issue that was not a product i bought at marstar. If you are looking for good customer service marstar is the place to go their prices are very good fast shipping and great warranty.

I commend your customer service and will refer anyone I can. Thanks again!