Testimonials

I had little hope that anyone could repair/restore the shattered wood stock on my great-grandfather’s 12g side-by-side. Not only did Marstar do a phenomenal repair/restoration, but they did so in record time and for an incredibly reasonable price! Now, this heirloom is proudly displayed in my home and is a great conversation piece.

As if this were not enough, I recently asked for help identifying another vintage side-by-side. Despite a concerted effort on my part to research the piece, I could find nothing. Lo and behold, not even 24 hours after asking the Marstar team for their help did they provide valuable background information on the piece, and this on their own dime/time… Classy folks, indeed!

Thanks again John and the Marstar Team!

I was completely surprised to see this morning that a promise given about a month ago about getting notified when a new product would come in stock.

I have asked multiple business over the years to get notified and usually never get an answer. This is why I was surprised to receive the email this morning.

So I want to give a big 5 star to John for his exceptional service.

Thank You

This wasn’t my first order from Marstar nor will it be my last either.
Typically they’re right on top of their customer service, have a question? It will get answered swiftly and accurately.
This top notch service right from the beginning is why I am always checking their inventory first before looking elsewhere.
You should not hesitate doing business with them, 5 plus stars is Marstar!

Thanks for getting back to me, even if you were unable to help me. Many, MANY businesses wouldn’t have bothered.

I hope to do business with your firm in the future.

Great customer service. Answers the phone/ reply emails almost immediately. Fully satisfied with the russian sks I bought from marstar in 2015 so its only fitting I purchase a mosin from here as well. Cant wait to see the goods:)

The place to go for your firearm needs. Polite and very helpful, if there is a problem with a new firearm they will make it right. been dealing with MARSTAR for about 20 years and never a problem.

Payam, martina and sales team are excellent beyond expectation. They takecare of customers seriously. Would definitely, highly recommend these guys. Well done!! 100% great company and people!!

Actually I would rate this customer service a ten, 5 more than the top rating. The questions I asked were immediately answered. When I had made a mistake on my order they fixed it right away and informed me they did. Plus they were pleasant every time. I am a very very satisfied customer

Shipped as soon as CFO cleared! No issues with order at all. Super satisfied. Would shop again.

Fantastic customer service- had an error on my order and it was dealt with in a quick professional manner! I will not hesitate to recommend Marstar!
It’s nice to actually be valued as a customer. Thank you Payam and staff.

Sincerely,

This was my first time buying from marstar and I was pleased with the understanding staff as I had to change my order. Communication from customer service was amazing. I did not expect such a high level of professionalism and drive for a extremely high customer service standard. I will continue to buy from this fine establishment. Keep on doing what you do best Marstar! Thanks!

I would like to thank Payam for his assistance in procuring a spare parts kit for my Sabatti Rover rifles. Nothing has broken on the rifles yet, and I don’t expect that anything will fail. But I just like being prepared in case some unexpected breakage occurs. I am also very pleased with the performance of my two Sabatti Rover rifles in 30-06: accurate, well balanced, reliable, and with excellent adjustable iron sights. European craftsmanship at a very reasonable price.

To anyone that purchases firearms from Marstar …..I can assure you they take care of their customers they go ABOVE the protocol, they are knowledgeable and helpful, they just dont sell firearms they sell honesty and stand behind all their sales. I could shop here in Toronto from many dealers, but to get knowledge like they have, You cant get it there, Thank you Payam, John….You guys have treated me like family, always responded to my questions and for that, MUCH RESPECT

Cheers friends

Placed my order for magazines that I couldn’t find anywhere else, and for a better price than most places. I ended up accidentally putting my address in wrong and noticed after the order was placed (oops). I emailed Marstar and their customer support changed my order details and followed up within 10 hours of placing my order, and the order was shipped out within 12 hours. Will be shopping here again. Thanks for the amazing support and customer service!!

I’ve always been happy with Marstar
And the quick response to errors on my part has been impressive

Fast response to my question,
Friendly and knowledgeable.

Ordering went very smooth. Good communication. Shipped quickly. Waiting on item to arrive. So far so good. If all goes as planned, I will order from these folks again.

Marstar is harmonized with their knowledge, experience and expertise of their inventory and synchronized with their service and support to their clientele. I am grateful with my Marstar purchases, and very thankful for their great customer service.

Payam has always been especially helpful and personable in dealing with me as a customer . He has gone out of his way to make sure I get the product I want and is very helpful with details and parts I have looked for.
I have got some great deals from Marstar and I will not forget the extra kindness and care he has shown in my orders from Marstar as well as the shipping details involved . I have made purchases from other companies , like TradeEx and private sellers on Gun Post, but never received the service level shown by Marstar and Payam.

My experience with Marstar was fantastic, had a small issue with my order and it was resolved in the best manner.

Payam was very helpful, polite and was very quick to respond to my emails and get everything sorted out.

overall I am very happy with my order, good pricing, fast shipping and excellent customer service. Thanks!

Absolutely amazing from top to bottom. The people, the product, the experience. I cannot praise a company higher in any industry.

Marstar has shown why they must be #1 in all of Canada!

Excellent. Two Italians rifles in nice shape. Impressed with their condition, the packaging they came in and the overall service and experience.

Great customer service, awesome product selection and very nice payment plans

Worked out a trade deal with John. He is fair and always responds to my emails/questions in a timely matter. Very much appreciated!

Excellent service. I have bought 3 handguns so far with different accessories. Always a pleasure to do business with Marstar. Best team I have seen so far.
Best Regards

THANKS JOHN, GREAT JOB AND SERVICE, THANKS PAT GREAT SERVICE AND HELP.

we have been e-mailing back & forth looking to value my model 94 rifle. You people have been very courtious & polite. I really apreciate all your help & information.thanks again,

I spoke with John and he was professional and knowledgeable from the start. I am now a regular customer with this company. The whole transaction was without stress. Thank you

Extremely accommodating customer service. You guys are great. Thank you so much for your help. Will look forward in dealing with Marstar again in the near future.

Ordered a M+M M10X this week.

Needed to know if it was the most updated current production. Marstar contacted me promptly with confirmation from Suppliers that firearm was such.

Arrived quick as always and in perfect condition.

Always a pleasure to deal with.

Cheers,

I have purchased 2 new firearms[both Pedersolis] in the past and have been extremely pleased on both occasions as it is sometimes hard to buy something sight unseen. Any questions I have had have been answered the very next day .Hard to beat that kind of service…..

Marstar has shown a clear commitment to a positive customer support experience. They have answered all of my questions and concerns in a timely and concise manner. They have been extremely helpful and understanding during my business with them. I would highly recommend them as a consumer and I look forward to doing business with them in the future.

I am truly pleased with the level of help they offer. I ordered the wrong mags (my error) and they helped me get them returned and new ones shipped with he minimum of fuss and hassle. The original order was shipped very quickly and my error was turned around in very short order as well. They have earned my patronage in the future.
Thanks

Greatly appreciate John’s help, patience, guidance.
Very knowledgeable and helpful.
The reason – I’ve purchased from your store.
Thank You

Very quick response and follow up to inquires, an extreme willingness to correct any issues that may arise, very helpful and smooth transactions, will follow up with a phone call if need be if there ever was an issue, I have been dealing with this seller for a long time and will continue to deal with them, thank you for you efforts and appreciation to your attentiveness… 😉

Purchased a brace of Pietta 58 New Armies and one had excessive rotational movement in the cylinder. On examination, the hand that locks the cylinder in place was, at the factory. Beveled so much that it made it too narrow to function correctly, I phoned Marstar and within a day they had sent me a replacement! Thank you guys, wonderful

I dealt with Marstar since 1992 when Mr Saint amour was the owner.
Company ownership is now with four young Entrepreneurs. I have never had a problem.
ALL the staff were and still is friendly, knowledgeable and eager to help.
Thanks John, Payam, Sofie and the rest of the Gang….
Wish you well.

Super quick replies, item as described, and quick shipping. There is nothing more I could possibly ask. Thank you!

My first purchase from Marstar was an exceptionally pleasant experience. Payam was extremely helpful and patient in resolving a warranty claim for some shipping damage and parts replacement for something I ordered incorrectly.
Thank you Payam, John and Marstar for making everything right!
This is how you earn repeat customers!

Excellent Customer Service. Great people to talk to, sales to accounts payable excellent overall experience. Will definitely repeat as a customer. Highly recommended!!!! Im sure all staff are the same as payam and john. Keep it up guys, you guys are doing such a great work. Two thumbs up!

John was very efficient in solving an issue .Fast,accurate and friendly .Marstar is still one of the best to deal with.Je continue depuis 20 ans a leur faire confiance.Merci.

Received requested parts for the Enfield No.2 mk1. Marstar has done a great job in helping with my needs (much better communication than US suppliers).
Thanks again,

Excellent customer service will always be back to shop more and recommend to friends.

Very helpful and knowledgeable company. The only place to shop for parts and accessories.

Great dealing with Marstar.

I exchanged emails with John which gave me all the information I requested and help me a lot to do my purchase. He is really professional and provides an excellent service. The gentleman who answers the phone is also very good and he speaks french which is helpful for clients in Québec. I had a great experience with Marstar.

Ordered some items that are more difficult to find in Canada. Arrived a week later as advertised, at a very competitive price point. I’ll do business with them again.

Very good customer service with a very fast response time. Will definitely be buying from them again

Cheers!

What can I say, You rock as always and took care of me yet again.

Payam as always was an absolute pleasure to deal with and never hesitant to fo that extra mile for me.

Always look forward to doing business with Marstar.

Good fast service..It works great,I am very Happy with Marstar for future Puchases…Have a great day

The fastest service i seen and i have 9 handgun! Wow 10/10 for Marstar Canada!

Awesome came in today at about noon July 21 a was not expecting it till tomorrow July 22 thanks and will be doing business again. Thanks.

Fantastic people to work with and really bent over backwards to make things work out with the best possible experience. Absolutely will buy from again! Thank you to the Marstar team!

Staff I spoke to were very helpful and honest in the description of the product I ordered.
I will recommend Marstar to anyone who asks about them.

Prompt efficient service. My order was shipped within a day and was packaged perfectly for the long shipment via Canada Post. The rifle was exactly as described.

Payam has been very very helpful. I couldn’t have asked for anything more. I’d give a 10 rating of I could

Thank you

I first dealt with Marstar in the spring of 2019, I was introduced to John. All I can say about John is I would consider him as a charished friend.
The company and John have gone out of their way to help me in my quest for top antique reproduction firearms and their accessories.
For new shooters and hunters give this company your attention, believe me you will not be disappointed.

Thank you Payam for the excellent service…as always.

Would like to give a huge thank you yet again to Payam and the Marstar customer service team.

I never have a worry if ever there is an issue with an order as time and time again I’ve been taken care of to the upmost professional and polite service available.

Once again on display is the company values to which is the reason I choose time and time again to give Marstar my business.

Thank you as always and I’ll look forward to doing more business with my favorite vendor in the coming months.

Cheers,

Would like to give a huge thank you yet again to Payam and the Marstar customer service team.

I never have a worry if ever there is an issue with an order as time and time again I’ve been taken care of to the upmost professional and polite service available.

Once again on display is the company values to which is the reason I choose time and time again to give Marstar my business.

Thank you as always and I’ll look forward to doing more business with my favorite vendor in the coming months.

Cheers,

I sent a question about an item and future availability and John was quick to respond and fully answer the question for me. I wouldn’t hesitate to do business in the future.

Customer service “Sophie “ was very helpful
My email was answered promptly, and with clear , easy to follow instructions.

Thanks, keep up the great work.

Have hard to find items in stock and give a military discount. Fast processing of order

Thank you for your awesome customer service as always. I buy 90% of my firearms from this wonderful company who always go the extra step for me. I had ordered a Pietta 1873 in 357 and changed my mind in caliber and asked them to switch to a 45LC model, which was done promptly. Awesome company to deal with. Cheers

Great guys to deal with.
Very helpful even when only parts are needed.
Hats off to them for great support

I have always had good service from Marstar

Gentleman on the phone I talked to was very friendly and also clarified several questions I had before putting my order through to ensure I got what I was wanting… A+ service, thank you

I placed my order with John and Payam approximately 6 months ago. It had to come from Italy and with COVID-19 it was obviously delayed.
I contacted them a few times over the last few months about my orders status.
They were both always great, very polite , and understanding of my wait.
The second the order arrived I was contacted immediately by both of them.
The transaction went very smoothly and I had my ordering 5 days!
I was very impressed with them and Marstar as a company.
Thanks

Processing was very fast. My item was shipped without delay. Communication was excellent.

Really helpful staff over the phone, extremely knowledgeable, and the layaway program is a MUST! Its the whole reason I chose Marstar in the first place! The lay away program made nice firearms accessible to me and helped me get them where no other company could. Whats more is the staff even offerred to extend the lay away period if I was having trouble making payments due to an unforseen major expense. Please never get rid of this program, as I literally direct all people who want to buy firearms to your company.

Thank you for the Beretta 92s you sent me which shows an apparent hand pick I asked for. Almost new condition. At 71 and on CPP I think this will be the last firearm I will be able to afford to buy but rounds out my circle. 357 magnum, 45 ACP, .22 and now 9mm in addition to my long arms. Arrived days before expected and well packaged. A pleasant experience dealing with you.

These guys are fantastic to deal with. Very honest and knowledgable. I will be back. Thank you!

Payam has been incredible so far. Was super helpful and look forward to doing more business with Marstar in the future !

And after sales service for parts and help.is excellent.
Marstar also has a nice inventory to select from
I will.be buying from. Marstar again.

As usual, excellent service. I’ve ordered these mags before and John assured me they’d work fine in my Kriss. Of course they did. I’ve spent thousands with Marstar and have never had an issue. They answer all my questions, before and after. I will continue to buy from them.

Responded fairly fast and cancelled without hassle. Thanks guys cheers

Always good communication via email on status of orders and very quick responses. Orders ship quickly. I will continue to do business with company. love the selection of products.
thank you Marstar, please keep doing what you do for the shooting enthusiast community

Everything is as prompt as can be and I really like their Layaway option as it makes it easier for someone young(25) like me to make payments over the course of sometime whilst still making payments on other bills. I have never had a problem with them and I will be continuing to use Marstar for more purchases in the future! Love the Single Action/ Cap n’ Ball selection they have aswell, Really nice pieces! Thank you again Marstar Team! You guys/gals are awesome!

I sent in a question about an item and John was very quick to respond and fully answer the question within a very short time period the very same day.

My very first firearm purchase ever in my life and you guys at Marstae made it smooth and easy! Your quick and responsive customer service team (especially Martina) answered all of my questions with professionalism. I am very pleased with the quick shipping and the product. Most of all I am happy with the service! Marstar made my summer! Thanks!

5/5 Excellent service and prompt shipping. Product was pre-owned and accurately described. Very happy overall.

Great service. Excellent communication. Online purchase was very smooth. Highly recommend.

Marstar is a fantastic company to deal with. Always prompt in responding to customer concerns and needs. Great products, prices and availability. Fast and reliable shipping. Thanks Marstar for another flawless transaction. I’ll be back soon!!

Thank you very much for your great service. Clay was very helpful

Marstar has for decades provided shooters and gunsmiths with quality new guns or hard to find parts for collectors. The service is impeccable and has not changed. The gun brands or the surplus models may be from manufacturers that are less well known in Canada, but dont let that stop you. European countries have centuries of experience making firearms. That experience shows.

There was an issue with one of my orders and the problem was squared away immediately.

Marstar has a great reputation in Western Canada, which is why I approached them, and its people within an organization like this that enable shooting sports to thrive across Canada. Thank you guys.

Fast shipping, and really great customer service!

Continued great service, I’m glad they are around

Very fast order filling and top notch responses when there were problems. I’d give you a 5/5 on service. Thanks and keep it up!

Very good service
Very fast shipping
Very good communication.

Thank you

Payam was very helpful and quick to help me with my orders , excellent service !

Absolutely top notch customer service, always quick to respond, helpful, and very accommodating. That plus their impressive surplus selection just earned a repeat customer!

Magazine works great, was fast service as always and was shipped with the m1 carbine i ordered. Always great service from marstar and fast shipping will order from marstar again.

Super service après vente . Personnel intentionné et professionnel. Payam a été plus que serviable. I will buy from you again guys.

Finally a company that practices what they preach. Their very personalized customer service is one of the best in the industry. 5 stars for Payam and Marstar. Keep up the good work guys… (and girls)…..

Payam was fast and helpful, great customer service !

Payam has done a wonderful job of customer service today. It’s performance like this that keep customers coming back. As soon as Marstar and I receive Form 6 approval, I will be ordering a Romanian TT-33 with that Payam has at his desk.  Please keep up the very good customer service!!!!

5 stars, quick at shipping and product’s well packaged. Definitely will purchase more items in the future.

Great place to do business, customer service goes above an beyond, one of the best I have had, regardless of product. You have a life long customer. Thank you

Perfect and professional service! Thanks Clay for support!

Fast feedback with a great picture, on a question I asked about an item

I was having an issue with a magazine I ordered for my m57. It was locking the slide release. I talked with Payam and with a little bit of instruction, he helped me solve the problem. Thanks again!

Payam was absolutely terrific in helping troubleshoot my first order. I’m quite happy I got my first pistol from Marstar!

The friendly, competent customer service at Marstar is STELLAR and truly second to none! The time and consideration Payam offered to help me resolve an issue I had with a revolver was much appreciated! Thank-you!

Wow is all I can say!! You guys have really up’d your game under new ownership, way to go!!

A great purchase! Excellent customer service!! Responded to my question fast and with a personal call. Have made several purchases from Marstar. Won’t be my last!!!

I have interacted with Payam on a couple of purchases and I can say this person goes above and beyond each and every time. I feel like I am being well looked after and know I won’t have any issues with Payam and the rest of the crew. Thank you!

Love dealing with this company, quick, professional and very pleasant when I have called on the phone. Answered all my questions quickly and clearly to my satisfaction

Very good and prompt customer service

I recently ordered a firearm from Marstar based on price and was surprised at the high quality service. I had a small issue with the packaging and they went above and beyond to address the issue. I am very please with the firearm, the delivery time and the high quality customer service. I will definitely recommend and buy from them again.

Thank you for the awesome service, looking forward to another purchase.

Every contact made via- email is responded to quickly , great to see customer service is important to them and high on their priority . Thanks again Payam for your help

Marstar are great to deal with and their customer service is excellent. They’re fast to respond and friendly.

Huge thanks to John and the team yet again with my purchase of an M17! The whole process was perfectly smooth from start to finish. The shipping was quick and easy. The price was exactly what it should be. Most importantly they are awesome at helping you out with any questions you may have before the purchase and after it as well. You can buy through Marstar with complete confidence! Thanks team!

excellent service, will be ordering again from them!! Want the 45ACP pistols back in stock PLEASE I can’t wait

Always a pleasure doing business with you, fast services.

Ordered the NCStar double carbine soft case. Delivery was super fast and the quality surpassed my expectations. For the price point the case is an excellent value. Plenty of pockets for storing ammo, hearing protection, accessories, etc and all fasteners and zippers are of good quality

Exellent service, thank you

Wow.. did not even get a chance to return a phone call and item is shipped.
Very fast turnaround! thank you.

Very good in all, have already recommended Marstar to several friends 👍

Always have had great service. Quick and reliable.

The service you provide is excellent huge product variety expedient order processing and shipping. I would definitely recommend you to anyone looking for products in your inventory. Thanks

The Person on the Phone was very helpful and courteous!

I would rate a 10 if I could. Found our part and worked quickly with me to get it sent. Much appreciated will definitely contact in future.

After I messed up my order, your people very kindly straightened everything out in less then 20 minutes, The help was greatly appreciated.
This will be the second handgun I’ve ordered from you. I will recommend you to all my friends. Thanks again .

I couldn’t be happier. Marstar has been great the several times ive bought from them. They’re quick to answer any emails and phone calls about order and products.

I received the M1 carbine duel Magazine clamp today SKU CAR-101.It is in great shape and works well. I found the item price to be reasonable. Also, This item was shipped quickly and well packaged. Way to go guys.

Top notch sales and service. Very professional, I will gladly spread the word among my fellow shooters. Thank you MARSTAR.
I’ll be following your site for possible future purchases. 👍👍👍👍

Refreshing to see a company that prides itself on taking care of its customers . I believe it’s that attention to care that sets a company apart from its competitors . Being able to call and speak to a representative and have that personal help answer or resolve any concerns is a huge step in that direction . Thank you Payam for your help on my first purchase order and look forward to future purchases . Keep up the good work!

Payam was a great help, I will continue to shop at Marstar, thanks

I have ordered from Marstar many times always with great customer service. The prices are always competitive and orders are filled quickly. I like the fact that I can call in and someone answers the phone without having to wait on hold or select a bunch of options just to talk to someone. 100% satisfied with Marstar.

Dealing with you guys for years and from different locations in Canada. Prompt, courteous, KNOWLEGABLE staff, good shipping response what more could you ask for?

I was very impressed with the service i received from John and Pat. the items I ordered were shipped quickly and I was notified quickly with a tracking number. Their help with questions I had about the Blank cartridges I ordered was really appreciated. Thank you guys.

Very professional. Nice sales person.
Thank you.

Dealing with all employees to date at Mastar including Payam has been an absolute pleasure. They are informative, decisive, extremely personable and in a great mood. I will if not for any other reason shop here for this reason alone. 

Thanks for your prompt order processing and quick shipping.
I’ve never had any problems ordering products from Martsar.
Thanks Again.

John was very accommodating to me, I will be sure to spread the word. Thanks again and if I run into any issues I’ll be sure to contact you.

Marstar’s pricing and service has been outstanding throughout my experience with them.  I will continue to do business with Marstar and have no reservations in recommending them to other shooters.

I have been a customer of marstar for over 2yrs now. Even when i have bought something that has had an issue they gave me a refund no questions asked. Payam is great to deal with allways very helpful even helped me with an issue that was not a product i bought at marstar. If you are looking for good customer service marstar is the place to go their prices are very good fast shipping and great warranty.

I commend your customer service and will refer anyone I can. Thanks again!