Warranty
What is covered?
Any item sold by Marstar Canada which is not otherwise covered by a Manufacturer, Importer or Distributor warranty.
What is not covered?
This warranty does not cover:
1) Any damage caused by use or misuse of this product.
2) Any repairs made by the end-user or an agent acting on their behalf
3) Any deficiencies in materials and workmanship that are considered normal or common within the industry (IE rough machining on a Norinco).
4) Any operations carried out that are not defined in the owners manual.
5) Military Surplus items or parts.
6) Items sold as Used, Shop Demo, or Clearance.
7) Items for which an external warranty service exists, but for which warranty has been declined by the warranty center.
8) Damage which occured during shipping (Please contact us and we will start a claim immediately)
In the case of firearms, this warranty does not cover
1) Sight alignment
2) Cosmetics with relation to wood grain and metal finish
3) Changes in government regulation regarding the class of the firearm
How long does this Warranty last?
This warranty will last for one month from the original date of receipt of the item by the purchaser, and is dependant on our ability to confirm a mechanical defect. In cases where we cannot confirm a defect or malfunction, the item will be treated as a return.
Who is Covered?
This warranty covers the original purchaser of the item and is non-transferable.
How to obtain services
To obtain product support or initiate a warranty claim please contact us by phone at 1-888-744-0066, or by emailing [email protected] . Do not send items to Marstar Canada without contacting us first.
Shipping
Shipping related expenses are at customer cost, unless the return is due to an error on the part of Marstar Canada (IE shipping the wrong item)
Remedy
Marstar Canada will attempt to remedy all warranty claims in the following way:
· Repair
· Replacement when repairs are not possible
· Refund or Store Credit when replacements are not available.
Returns
What is covered?
Any item sold by Marstar Canada, received by the purchaser within the past two weeks.
What is not covered?
Any product that has been used, modified or damaged, is returned incomplete, or with missing or damaged packaging.
How to obtain services
To initiate a return please contact us by phone at 1-888-744-0066, or by emailing [email protected]
Shipping
Shipping related expenses are at customer cost.
Restocking
Returns may be subject to a restocking fee of up to 20%